Program Description:

This is a leadership development program designed for the manager or supervisor with a strategy of increasing team or group effectiveness through customer service. This program will explore the 5 Principles of Customer Service leadership:

  1. Expectations (manage them well)
  2. Empower (define extraordinary service and step aside)
  3. Engage (employees at every level of performance)
  4. Energize (through motivation and commitment)
  5. Evaluate (through the magnifying lens of feedback and coaching)

Participants will explore how these 5 principles of customer service will assist managers as they define their customer and customer expectations strategies. Through exercises and an understanding of likely behaviors, customer service teams will better comprehend how their behavior impacts customer’s buying patterns and behaviors.

Learning objectives:


Date:

October 27th, 2008

Hours:

 9:00 am – 4:00 pm

Location:

The Entrepreneur’s Center
714 Monument Avenue
Dayton, OH  45402
(937) 281-0098

Click HERE for directions to the Entrepreneurs Center

 

Who should attend?

 

Managers, supervisors, team leaders wanting to create cultures of excellence

Note:

Soft drinks, coffee, juices and snacks provided

For more information:

Please call: 937-866-7511 or email: Administrator@DrBurrs.com

******* SEATING IS LIMITED SO RESERVE YOUR PLACE TODAY! *******


REGISTRATION FORM

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Course/Program:

 

"Creating a Culture of Excellence in Customer Service"

Unit Price: $285

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If you wish to be notified about upcoming programs, please select from the following programs:

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